NeoPlay
NeoPlay.me

Terms & Conditions

Last Updated: April 4, 2026
Version: 2.0
Applicable To: Kingdom of Saudi Arabia and GCC Countries

General Terms of Sale: Access Codes & Accounts for Digital Content

1. Introduction

Please read the following important terms and conditions before purchasing any access codes for digital games and/or content through this website. By using our website or making a purchase, you agree to be bound by these Terms.

2. Who We Are

These are the terms and conditions (“Terms”) upon which Wasil Al Najah Company, a private company incorporated under the laws of the Kingdom of Saudi Arabia under Commercial Registration Number 4030526004, having its registered office at Prince Sultan Street, 7026, Jeddah, Kingdom of Saudi Arabia (“Wasil Al Najah”, “Company”, “we”, “us”, “our”) sells and supplies access codes to digital content to you through the website www.neoplay.me (“Website”).

We list various digital content on our Website, such as downloadable game titles, gift cards, subscriptions, in-game currency, and other digital content (“Content”). We sell official keys issued by the publisher or developer of the Content (“Developer”), allowing users to unlock, access, and download the Content from the Developer’s platform (“Code(s)”). We do not develop the Content or operate the Developer’s platform. You may also be subject to the Developer’s end user license agreement and other terms.

3. Compliance with Applicable Laws

These Terms are designed to comply with:

  • The Saudi E-Commerce Law (Royal Decree M/126, dated 7/11/1440H) and its Executive Regulations
  • The Saudi Consumer Protection Law
  • The Saudi Personal Data Protection Law (PDPL)
  • GCC Unified Consumer Protection Guidelines
  • Applicable e-commerce and consumer protection laws across GCC member states (UAE, Kuwait, Bahrain, Qatar, Oman)

4. How to Contact Us

You can contact us through the following channels:

5. About You (Eligibility)

To purchase Codes from us, you must:

  • Be at least 18 years of age, or the age of majority in your jurisdiction
  • Have a valid user account on the Website (“User Account”)
  • Have a valid payment method accepted on our platform
  • Have a device capable of accessing and downloading the Content (“Device”)

Keep your User Account details secure and do not share them with third parties. If you are a minor, you must have parental or guardian permission to purchase Codes and comply with age restrictions for certain Content. You are responsible for all activities conducted through your User Account.

6. Your Device and Data

Before ordering, ensure your Device meets the hardware and software requirements for the Content. You are responsible for any data fees incurred from third parties (e.g., your internet provider). Check the file size and system requirements of your Content before purchasing.

7. Your Privacy and Personal Data

Any personal data you provide will be handled in accordance with our Privacy Policy (https://neoplay.me/privacy-policy/) and in compliance with the Saudi Personal Data Protection Law (PDPL). We collect, process, and store your data only to the extent necessary to fulfill our contractual obligations and improve our services.

8. Our Contract with You

When you purchase Codes from us, you enter into a contract for the supply of Codes to access and download Content from the Developer’s platform. The contract is formed when we send you a Confirmation Email accepting your order. You will be bound by:

9. Ordering from Us

To place an order, log into your User Account, select your Content, choose any available editions or features, and proceed with payment. We will send a Confirmation Email if we accept your order, forming a legally binding contract. We reserve the right to refuse or cancel any order for reasons including but not limited to unavailability of Content or payment authorization issues.

10. Accessing Your Code and Content

After receiving the Confirmation Email, the Code or account details will be provided via email or through your account dashboard. You will need to visit the relevant gaming/redemption platform to activate and download the Content. Delivery of digital products is typically instant upon payment confirmation.

11. Price and Payment

The price for Codes is displayed on the Website in Saudi Riyals (SAR). All prices are inclusive of applicable Value Added Tax (VAT) at the rate of 15% as mandated by the Saudi General Authority of Zakat and Tax (ZATCA). We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)
  • mada (Saudi debit cards)
  • Apple Pay
  • STC Pay
  • Other payment methods as specified at checkout

Payment processing is handled securely by our authorized payment gateway partner, HyperPay, in compliance with PCI-DSS standards. Prices are subject to change without notice but will not affect orders that have already been confirmed.

12. Your Rights to End the Contract

In accordance with the Saudi E-Commerce Law, you may end the contract if:

  • You have a legal right to end the contract due to a defective product
  • We notify you of changes to these Terms that you do not agree with
  • There are material errors in the price or description of the Code
  • Delivery is delayed beyond fifteen (15) days from the date of purchase
  • We suspend supply of the Code for technical reasons lasting more than 14 days

Important: Due to the nature of digital products that can be accessed immediately upon delivery, the standard seven (7) day withdrawal period under Article 13 of the Saudi E-Commerce Law does not apply once the Code has been delivered or accessed. By completing your purchase, you expressly consent to immediate delivery and waive your right of withdrawal. For full details, see our Refund and Returns Policy.

13. Permissions to Use Content

When you buy a Code, you receive a license to use the Content according to the Developer’s end user license agreement. You do not own the Content and must comply with all related restrictions. The license is non-exclusive, non-transferable, and for personal use only.

14. Our Rights to End the Contract

We may end the contract and suspend or terminate your User Account if:

  • You breach these Terms
  • Your payment fails or is reversed (chargeback)
  • We have reasonable grounds to believe your account is being used for fraudulent activity
  • You attempt to resell, distribute, or transfer Codes to third parties

15. Nature of the Codes and Content

We will ensure Codes are free from defects and use reasonable efforts to keep them virus-free. However, Codes and Content may have minor bugs that are the responsibility of the Developer. We are not liable for issues caused by the Developer’s platform or third-party services.

16. Faulty Codes

Check Codes upon receipt and notify us of any defects within three (3) days of delivery. Ensure you have the necessary base game title and updates installed. For full details on defective products and remedies, see our Refund and Returns Policy.

17. Limitation of Liability

We are liable for foreseeable loss or damage caused by our breach of these Terms. We do not exclude or limit liability where it would be unlawful to do so under Saudi or applicable GCC law. Our total liability shall not exceed the amount paid by you for the specific Code or Content in question. We are not liable for:

  • Loss arising from your failure to meet system requirements
  • Issues caused by the Developer’s platform or third-party services
  • Indirect, consequential, or incidental damages
  • Loss of data, profits, or business opportunities

18. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of Wasil Al Najah Company or its licensors and is protected by intellectual property laws of the Kingdom of Saudi Arabia and international treaties. You may not use, reproduce, or distribute any content from the Website without our prior written consent.

19. Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations of the Kingdom of Saudi Arabia or your jurisdiction
  • Infringe on the intellectual property or other rights of any third party
  • Distribute viruses, malware, or other harmful software
  • Engage in fraudulent activities or impersonate any person or entity
  • Use the Website to collect or store personal data about others without their consent
  • Resell or commercially exploit Codes purchased for personal use

20. Changes to These Terms

We may update these Terms from time to time. The most current version will be posted on the Website with the “Last Updated” date. Material changes will be communicated to registered users via email with a 30-day notice period. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.

21. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Jeddah, Kingdom of Saudi Arabia. For consumers in other GCC states, local consumer protection laws may also apply to the extent required by mandatory provisions of those jurisdictions.

22. Contact Us

If you have any questions or concerns about these Terms, please contact us:

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